At EDC we respect your privacy and understand that privacy is important to you and that you care about how information about you is used, so this privacy notice sets out details about what data we collect and how we use it.
Who are we?
We are Equine Dental Clinic Ltd (EDC). We have been providing specialist and routine maintenance service in horse dentistry since 2013 and accept referrals from vets through their clients and dental technicians. We also provide a local maintenance equine dentistry service to regular customers within a 30 mile radius from our premises in Witchampton, Dorset. We visit countries all over the world teaching, lecturing, demonstrating and performing clinical cases.
How do we collect information from you?
We obtain information about you when you use our website, for example, when you contact us about our services or if you are a client or register to receive information from us.
Visitors to our website
Where we collect personal data via our website, we will be upfront about it and it will be obvious to you that you’re providing personal data and how we will be using it.
When someone visits our website [www.equinedentalclinic.co.uk] we make use of the Google Analytics service to collect standard information about visitors to the sites and their behaviour (e.g. what pages they viewed). The data provided by Google Analytics is anonymised and in no way enables us to identify individual visitors, however, Google Analytics will place a cookie on your device to enable the service. For more information about how Google Analytics cookies work on websites visit: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
Other cookies, tracking pixels or similar tools
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
If you fill out one of our website forms (e.g. on our ‘Referrals’ web-page) a notification email is sent to the relevant team within our company. Data you submit is stored only in our practice management system for clinical use. Our website uses SSL (https) and the data you submit using the contact form will be encrypted once you press the “Submit” button.
Our website is hosted through our website designers Good Design Works, Dorset House, 5 Church Street, Wimborne, BH21 1JH. We are content that their hosting service is data compliant, and their policy may be read here https://gooddesignworks.co.uk/privacy-policy/
Any data collected is kept safe and secure – our servers are based in a secure UK data centre which has ISO/IEC 27001:2013 security accreditation. All our storage is secure and our suppliers have GDPR procedures in place, we also have a notification process in place should any breach occur.
People who receive our newsletters and offers e.g. relating to continual professional development (CPD courses).
People who call our office or contact us through our website or Facebook page
Personal information we collect might include your name, address, email address and information regarding what pages are accessed and when.
How is your information used?
We may use your information to:
- to carry out our obligations arising from any contracts entered into by you and us;
- dealing with entries into a competition;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which may be of interest
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory and clinical obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
- We will not sell or rent your information to third parties.
- We will not share your information with third parties for marketing purposes.
Our use of social media
We have a business Facebook page which you must choose to ‘like’ to follow us. We will not store or transfer any personal data from our page to any other system, program or third party.
Employee and recruitment data
Unless stated elsewhere in this document or in our terms of services we only store the data necessary to provide the services we provide to you. We will keep this data for as long as it is lawful for us to do so (this may be for as long as you are a customer or because of a legal obligation to retain the information, whichever is the longest).
Third party processors
We use a number of third-party cloud-based services for the purposes of effectively running our business and providing our services to you. We also use a number of third-party organisations, e.g. accountants, HR support, etc.
In all cases where we are using a third-party service or company, we will only provide the minimal amount of information for the purposes of delivering the service to us and to meet our requirements.
We always carry out due diligence against all our third-party suppliers for the purposes of ensuring their compliance with data protection, maintaining adequate security of your data and ensuring they apply adequate data protection principles to the processing of the data we supply.
Under current data protection legislation in the UK, you have rights as an individual which you can exercise in relation to the data we store and process about you. You can find more information about your rights on the Information Commissioner’s website: https://ico.org.uk/for-the-public/
If you want to make a compliant about the way we are processing your data, you can contact us, using the contact details below. You also have the right to complain to the Information Commissioner’s Office: https://ico.org.uk/concerns/
How to withdraw consent and object to processing
Where we are processing your data and needed to ask your permission to do so, you are able to withdraw your consent at any time. If you wish to stop receiving our marketing emails you can do so, by clicking on the “unsubscribe” link at the bottom or the email. Otherwise, you can contact us, using the contact details below.
If you wish to raise concerns about the way we are processing your data or would like to raise an objection, then please email us at firstname.lastname@example.org with your concerns.
Keeping your data up to date
It is important that any of your data that we process is kept up to date. We will from time to time ask you to verify your contact details but if you wish to update any information we hold about you, please contact us using the contact details below.
Erasure of your data (the “right to be forgotten”)
Under some circumstances you may request us to delete your data from our systems. Where this is possible (e.g. we don’t have any legal purpose for continuing to process your data) we will erase it from our systems.
If you wish to exercise your right to be forgotten, please contact us via the contact details below.
Your right to portability allows you to request a machine-readable format of the data you supplied to us and associated service logs (where we store them). Please contact us, using the contact details below, if you wish to receive a CSV export of your data.
Access to your data
You have the right to ask us about what data we hold about you, how we process it and provide you with a copy of the information, free of charge and within one month of your request.
To make a request for any personal information we hold and process about you, we would prefer it if you could put it in writing or in an email to the addresses below. We will need to verify your identity before providing the information and where necessary may contact you further to ensure we understand what data you are requesting.
Disclosure of information
We do not share any personal data with any third parties unless it is lawful for us to do so, if required by law to do so or if you provide us with permission to do so.
For more information about your data rights and privacy or data protection in general visit the Information Commissioner’s Office website: https://ico.org.uk
How to contact us
If you have any questions about how we collect and use your information not covered in this privacy notice, or if you wish to speak to someone about our approach to data protection and privacy, please contact:
Dr Chris Pearce MRCVS, Equine Dental Clinic Ltd, Old Barn Cottage, Witchampton, Dorset BH21 5BX
Changes to our privacy notice
We may change or update elements of this privacy notice from time to time or as required by law. The most current version of our privacy notice is available on our website at equinedentalclinic.co.uk.